Refund Policy

We want you to be happy with Ghostbox. That's why we offer a free 7-day trial so you can test paid features before you pay. Because payments are made in cryptocurrency and activate digital access instantly, refunds work a little differently from card payments.

Eligibility

• Within 7 days: if a paid plan doesn't work as described and we can't fix the problem, contact us within 7 days of purchase for a full or partial refund.
• Service failure: if the Service is unavailable for an extended period during your paid term due to our fault, we'll extend your plan or issue a pro-rated refund.
• Duplicate or over-payment: if you accidentally pay twice or overpay, we'll refund the excess or apply it as credit.

Not eligible

• Requests after 7 days, or after substantial use of the plan (for example heavy API use or large numbers of inboxes).
• Third-party websites blocking or rejecting our domains — domain acceptance by other services is outside our control.
• Accounts suspended for violating our Terms or Acceptable Use Policy.
• Network fees, exchange-rate differences, or funds sent to the wrong address, network or currency.
• Lifetime plans after 14 days.

How refunds are paid

Approved refunds are sent in cryptocurrency (normally the same coin you paid with, or USDT) to a wallet address you provide. The USD value is based on the price you paid; network and processing fees may be deducted. When a refund is issued, the related plan is cancelled.

Cancelling

Plans don't auto-renew, so there's nothing to cancel — your plan simply returns to Free at the end of the paid period.

Contact

Email support@ghostbox.fun with your account email and payment ID (shown in Dashboard → Billing). We reply within 3 business days.